Fresso Cafe Texts

Sender: Infinite Living Brews, LLC d/b/a Fresso Cafe · 4899 Highway 6, Suite 116C, Missouri City, TX 77459 · fressocafe.com
Last updated: September 8, 2026

This page describes the text-message (SMS) program run by Fresso Cafe, how customers opt in, what messages they receive, and how to stop them. It is the public reference for our Terms of Service, Section 8.4 and Privacy Policy, Section 5.

1. What the program is

Fresso Cafe Texts is a customer-care program. If something goes wrong with a customer's visit (for example a long wait or a wrong order), a cafe team member can send that customer one text message to apologize and let them know that bonus loyalty stars or a thank-you were added to their loyalty account. Messages are sent from our local number (815) 957-6730.

Who receives them: customers who checked the "Send me customer-care texts (optional)" box when creating their account in the Fresso Cafe iOS app (see Section 2), and who have not replied STOP. Our system checks our opt-out list before every send.
What they contain: an apology and a note about the stars or thank-you added to the customer's account. No marketing, no offers, no promo codes, no links, no phone numbers.
Frequency: message frequency varies. At most one message per service issue, and typically fewer than two messages per month. Messages are only sent between 8:00 AM and 8:00 PM Central Time.
Cost: message and data rates may apply.
Not a condition of purchase: customers can decline texts and still order, join the loyalty program, and earn stars.

2. How customers opt in

There is one opt-in path, and it is inside the Fresso Cafe app for iPhone (App Store). On the "Create your account" screen, below the phone number and password fields, the app shows an optional, unchecked checkbox. This is its label and disclosure, exactly as they appear on the screen:

Send me customer-care texts (optional)

I agree to receive customer-care text messages from Fresso Cafe at the mobile number above, for example an apology if something goes wrong with a visit. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help.

SMS Terms and Privacy Policy

The checkbox is not pre-selected and not required to create an account. A customer who leaves it alone finishes creating their account exactly as they would otherwise, and is never messaged under this program. When a customer does check it, the consent is recorded on their account with a timestamp, and that record is what we check before any message is sent.

There is no other way to opt in. Giving a team member your phone number at the cafe, joining the loyalty program, or placing an order will not sign anyone up for these texts, and neither will creating an account with the box left unchecked. This is the only opt-in path we operate, and the only one this program is filed under with the carriers. There is no keyword sign-up and no web form.

3. Sample messages

Every message identifies Fresso Cafe and includes opt-out instructions. Bracketed values vary per message.

Fresso Cafe: We're sorry about your recent visit - that's not the experience we want. We've added a thank-you to your account. Reply STOP to opt out.

Fresso Cafe: We're sorry about your recent visit. We've added [number] bonus stars to your loyalty account so you're closer to your next reward. Reply STOP to opt out.

Fresso Cafe: We apologize for the long wait on your recent visit. We've added [number] bonus stars to your loyalty account as a thank-you for your patience. Reply STOP to opt out.

4. Keywords

Reply	What happens
STOP (also UNSUBSCRIBE, CANCEL, END, QUIT)	You are unsubscribed immediately. We send one final confirmation ("Fresso Cafe: You have been unsubscribed and will not receive any more texts from this number. Reply START to resubscribe.") and no further messages. Your loyalty stars are not affected.
HELP (also INFO)	We reply with our contact information: cafefresso@gmail.com and (346) 859-5593.
START	Resubscribes you after a STOP.

5. Privacy

Mobile phone numbers and text-messaging opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. We share phone numbers only with the providers who deliver our messages on our behalf (Twilio) and our point-of-sale provider (Square). Full details: Privacy Policy.

6. Contact

Fresso Cafe · 4899 Highway 6, Suite 116C, Missouri City, TX 77459
Email: cafefresso@gmail.com · Phone: (346) 859-5593
Terms of Service · Privacy Policy · Support